Mirror Astrology Terms of Service

Effective Date: March 8, 2025
Product: Mirror Astrology
Company: Heaven on Earth Maui LLC
Contact Email: [email protected]
Mailing Address: 1135 Makawao Ave, STE 103 PMB 185, Makawao, HI 96768, USA

1. Acceptance of Terms

Welcome to Mirror Astrology, an online service providing AI-generated astrology chats and reports. These Terms of Service (**Terms**) are a legal agreement between you (the **User** or **you**) and Heaven on Earth Maui LLC (**Company**, **we**, or **us**), the owner and operator of Mirror Astrology. By accessing or using the Mirror Astrology website or services (collectively, the **Service**), you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Service.

By using Mirror Astrology, you also agree to our data practices as described here and in our Privacy Policy (if applicable). If you are using the Service on behalf of an organization or another person, you represent that you have the authority to bind them to these Terms. You must accept these Terms before creating an account or using any part of the Service; if you decline, you may not use the Service.

2. About the Service

Mirror Astrology provides personalized astrology content and interactive chat-based readings powered by artificial intelligence. The Service is designed to offer insights for those interested in personal growth and transformation through astrological guidance. Important: All content provided is for entertainment and informational purposes only. While we aim to help serious seekers of transformation with meaningful insights, the astrology readings and AI chat responses should not be considered professional advice (medical, legal, financial, or otherwise). Always use your own judgment and seek professional guidance for important decisions.

Free and Paid Tiers

Mirror Astrology operates on a freemium model: we offer a basic free tier and optional subscription-based premium plans for enhanced features or content. In the future, we may introduce in-app purchases or one-time paid features (for example, specialized reports or additional content). We will clearly inform you of any prices and terms for subscriptions or in-app purchases at the time of purchase.

• Free Tier: Users on the free tier can access basic astrology chat functionality and limited reports at no cost. Certain features or content may be restricted or limited for free users.
• Subscription Plans: Paid subscription plans (e.g., monthly or annual memberships) unlock additional features such as in-depth reports, extended chat sessions, or other premium content. Subscription details (pricing, billing cycle, and included features) will be presented when you subscribe. Subscriptions auto-renew until canceled (see Payments & Billing below).
• Future In-App Purchases: We may offer stand-alone products or services for purchase (for example, a detailed astrology reading or course). These purchases, if offered, will be clearly explained, and you will have to confirm any payment before being charged.

Using any paid aspect of the Service requires a valid user account and acceptance of these Terms. We reserve the right to modify our offerings (adding or removing features in free or paid plans), but we will notify users of significant changes to the service or pricing.

3. Eligibility and Account Registration

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account or purchase a subscription on Mirror Astrology. Users under 18 but at least 13 years old may use the free Service only with parental or legal guardian consent and supervision, and the parent/guardian will be responsible for compliance with these Terms. The Service is not intended for children under 13, and we do not knowingly collect personal information from anyone under 13. By using our Service, you represent and warrant that you meet the applicable age requirements and have the legal capacity to enter into this agreement.

When you create an account, you agree to provide truthful, accurate, and current information (such as your name, email, and birth details). You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Keep your password secure and notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

You may not share your account with others or create multiple accounts for disruptive or abusive purposes. We reserve the right to refuse registration, cancel accounts, or reclaim usernames that are inappropriate or violate these Terms.

4. User Conduct and Content

Appropriate Use of the Service

By using Mirror Astrology, you agree to use the Service in a lawful and respectful manner. You are solely responsible for any content you input or submit in the Service, such as information you provide in chat sessions (including your birth date, time, place, questions, and any other chat messages). You also agree that you will not use the Service to:

• Violate any applicable laws or regulations.
• Solicit the performance of any illegal activity or encourage others to engage in any unlawful actions.
• Input any content that is hateful, harassing, threatening, defamatory, obscene, or otherwise objectionable or that violates any third-party rights (including intellectual property or privacy rights).
• Attempt to harm, disrupt, or exploit the Service. This includes not attempting to bypass security measures, not introducing malware or malicious code, and not using automated systems (bots, scrapers) to access or interfere with the Service.
• Impersonate any person or entity, or misrepresent your affiliation with someone else.
• Public Posting: Mirror Astrology is a private interactive service; it does not include public forums or social features for users to post content visible to others. You should not attempt to publicly share or publish any private chat content on our platform in a way that violates someone's privacy or these Terms.

We reserve the right to monitor, review, or moderate your usage and content within the Service to ensure compliance with these Terms and to improve our services (for example, for quality assurance of AI responses). If you violate these rules or any other provision of these Terms, we may warn you, suspend, or terminate your access at our discretion (see Termination below).

User-Generated Content and License

Ownership: You retain any ownership rights you have in the content you provide (for example, your personal information and the questions or messages you write in the chat). We do not claim ownership of your personal astrological information or chat questions.

License to Us: However, by using the Service and submitting content, you grant Mirror Astrology (Heaven on Earth Maui LLC) a worldwide, non-exclusive, royalty-free, sublicensable license to use, store, reproduce, display, and adapt your content solely for the purposes of operating and improving the Service. This allows us to, for example, process your birth details through our astrology algorithms, generate your AI chat responses, store your chat history so you can review it, and analyze chat data to improve our AI's accuracy. We will not publicly display or share your personal content (your chats or birth data) with other users or third parties except as needed to provide the Service (such as processing through our AI or analytics services as described in these Terms and our Privacy Policy).

This license to your content ends when you delete the content or your account, except to the extent we have archived data as part of our standard backups or as required by law. (See Data Retention below for how long we keep data.) We will handle any personal information in your content in accordance with our Privacy commitments (see Privacy and Data section).

5. Payments, Billing, and Refunds

Subscription Fees

Some features of Mirror Astrology are available only through paid subscriptions. By signing up for a subscription plan, you agree to pay the applicable subscription fees and any taxes (collectively, **Fees**). All pricing and payment terms will be presented to you at the time of purchase (for example, on a checkout page or in the app store interface). When you subscribe, you authorize us (or our payment processor) to charge your provided payment method at the stated intervals (e.g., monthly or annually) until you cancel.

Auto-Renewal: Subscription plans automatically renew at the end of each billing cycle (e.g., your subscription will renew monthly on the same date you signed up, or annually on the anniversary of sign-up) unless you cancel beforehand. We will charge your payment method on file without further notice at each renewal, unless you cancel or change your subscription. Please review the specific auto-renewal terms provided when you sign up. If pricing or terms of your subscription change, we will notify you in advance (usually via email or within the app) and give you an opportunity to cancel if you do not agree to the new terms.

Payment Processing (Stripe)

Payment Information: To pay for a subscription or any purchase, you will be asked to provide a valid payment method (such as a credit or debit card). Payments on Mirror Astrology are processed securely by Stripe, a third-party payment processor. We do not store your full credit card numbers or bank account details on our servers. Stripe will handle your payment data in accordance with their security and privacy policies. By making a purchase, you agree to Stripe's processing of your payment and you are subject to Stripe's services agreement and privacy policy for payment processing.

We implement industry-standard security (including TLS/HTTPS encryption) to protect payment transactions. However, you are responsible for ensuring that your payment information is accurate, complete, and updated. If a payment fails or if your provided payment method is declined, we may suspend or cancel your subscription. You remain responsible for any uncollected amounts and authorize us to retry charging the payment method once you update your payment details.

We do not charge any additional fees beyond the subscription price and applicable taxes. You are responsible for any internet or mobile charges that may apply to your use of the Service.

Cancellation Policy

Cancel Anytime: You may cancel your Mirror Astrology subscription at any time. You can cancel by logging into your account settings and selecting the cancel option, or by contacting us at [email protected] with a request to cancel. Cancellation will prevent future renewal charges, and you will continue to have access to the premium features until the end of your current paid period (unless you request an immediate cancellation and refund, as described below). After cancellation, your subscription will not renew, and you will lose access to subscription features once the paid term expires. You will still be able to use the free tier of the Service (unless your account is deleted or terminated).

Refund Policy

We want you to be satisfied with our Service. Accordingly, we offer a refund policy to give you peace of mind:

• 30-Day Satisfaction Guarantee: If you are unsatisfied with Mirror Astrology, you may request a refund of your subscription fee within 30 days of the charge (for example, within 30 days of the start of a new billing period for a monthly or annual subscription). We will honor refund requests made in this timeframe, no questions asked, as a one-time satisfaction guarantee for each subscription period.
• To request a refund, please contact us at [email protected] and provide the email associated with your account and, if available, the transaction details or receipt. If your purchase was made through a mobile app store (e.g., Apple App Store or Google Play), note that the app store's own refund policies might apply; we will direct you how to request a refund through those platforms if needed.
• Refunds will be processed back to the original payment method via Stripe (or via the app store, if applicable). Please allow a reasonable time for the refund to appear on your statement (typically 5–10 business days, depending on your bank).

After 30 Days: If you request a cancellation or refund more than 30 days after a charge, that period's payment may not be refundable. However, you will still cancel future renewals. We may, at our discretion, provide pro-rated refunds or credits for unused time in exceptional cases (for instance, if a long-term service outage occurs or if required by consumer protection laws in your jurisdiction).

This refund policy does not limit any rights you may have under law. If applicable law in your area provides for longer refund periods or additional rights to cancel, we will honor those. For example, EU consumers might have certain withdrawal rights for online purchases; in such cases, the legal requirements will apply.

6. Privacy and Data Usage

Your privacy and data security are extremely important to us. This section outlines what data we collect and how we use it when you use Mirror Astrology. For more details, please also refer to our Privacy Policy (if provided separately). By using the Service, you agree that we can collect, use, and share your information as described here.

Data We Collect

When you use Mirror Astrology, we may collect and process the following types of information:

• Account Information: When you register, we collect your name, email address, and a password. If you subscribe to a paid plan, we also collect billing details like your address (if needed for payment processing or invoicing).
• Birth Details: Because our astrology services require it, we collect the birth information you provide — typically your date of birth, time of birth, and place of birth. This data is used to generate your astrological charts and personalized reports.
• Chat Content: We store the content of your AI chat interactions (including questions you ask and responses generated) to enable you to review past chats and to improve our Service. These chats are private to your account; they are not published or visible to other users.
• Usage Data: We collect information about how you use the Service, such as the features you use, pages or screens you visit, the time spent, and other usage statistics. This may include standard web analytics data like your IP address, browser type, device information, and operating system. We may use cookies or similar tracking technologies to remember your preferences, keep you logged in, and analyze usage of our site. You can control cookies through your browser settings, but note that disabling cookies might affect functionality (like staying logged in).
• Location Data: Apart from the birth location you provide for astrological purposes, we generally do not track your real-time location. However, your IP address might give a broad indication of your region which is used for fraud prevention and perhaps customizing language or content. We do not use precise GPS location unless you explicitly provide it for some feature.
• Payment Information: As noted in the Payments section, if you make purchases, your payment details are handled by Stripe. We may store records of your transactions (e.g., which subscription plan you purchased and when) but we do not store your credit card numbers or security codes. Stripe or the app store provides us with confirmation of payment so we can activate your subscription.

How We Use Your Data

We use the collected data to operate, maintain, and improve Mirror Astrology, as well as to personalize your experience. Specifically, your data is used for purposes including:

• Service Delivery: We use your birth details and chat input to generate astrology charts and AI responses tailored to you. Your data allows the AI to provide more accurate and relevant readings.
• Account Management: Your email and password are used for authentication, to log you in, and to communicate with you (for example, sending verification emails, receipts, or important notices about your account or subscription).
• Service Improvement: We analyze usage data and possibly a sample of chat interactions to improve our AI models, refine our content, and fix bugs or user-experience issues. For example, we might look at common questions users ask to train the AI to handle those better, or use error logs to identify and fix software issues.
• Personalization: We may use your usage patterns or profile information to customize what you see (such as showing relevant content, recommending features, or adjusting the chat responses to be more helpful over time).
• Communication: We might use your email to send Service-related announcements or offers. For instance, we may send a newsletter, astrology tips, or notifications of new features if you have opted in. You can unsubscribe from promotional communications at any time, though we will still send essential account or transaction emails.
• Compliance and Protection: We may use and share information as necessary to comply with legal obligations (e.g., responding to lawful requests by authorities), enforce our Terms, or protect the rights, property, or safety of the Company, our users, or the public. This includes detecting and preventing fraud or security issues.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We only share your data with third parties in the following circumstances:

• Service Providers: We use reputable third-party service providers to help run Mirror Astrology. These include:

  • Stripe (Payment Processor): as described, to handle payments and refunds. Stripe will have access to your billing information to process transactions.
  • Analytics and Logging Services: We use third-party analytics or logging tools (for example, PostHog or similar services) to understand how users engage with our Service and to monitor for errors or performance issues. These tools may collect usage information (e.g., clicks, page views, device info) and error reports. We configure these services not to collect unnecessary personal data; they generally focus on technical information and aggregate usage statistics. However, they might receive some data like your IP address or user ID for the purpose of analytics. We ensure any analytics provider we use is committed to privacy and data security.
  • Email/Communication Services: If we send emails (for verification, newsletters, etc.), we might use an email delivery service provider. They would have access to your email address only for sending communications on our behalf.
  • All these providers are bound by contracts to only use your data to provide services to us and are obligated to protect it in accordance with applicable privacy laws.

• Legal Compliance: If required by law, court order, or governmental regulation, we may disclose your information. We will only do so after evaluating the request and ensuring it is legally valid. When possible and permitted, we will notify you of such requests.

• Business Transfers: If our company is involved in a merger, acquisition, sale of assets, or reorganization, your data might be transferred to the successor or new owner as part of that transaction. If that happens, we will ensure your data remains protected and inform you of any changes to how your data is used.

• With Your Consent: If we ever want to use or share your information in a way not covered by these Terms or our Privacy Policy, we will ask for your consent. For example, if we were to feature a user's success story or chart interpretation publicly, we'd only do so with explicit permission.

We will never share your personal birth details or chat content with other users or the public. Those remain private (except if required under the circumstances above). Aggregate data that does not identify you (for instance, X% of our users are from a certain region or generic insights about usage) may be used for research or marketing, but such statistics will not include personal details.

Data Security

We take user security and privacy seriously and implement industry best practices to protect your data:

• All communications with the Mirror Astrology website are encrypted via HTTPS (TLS) to prevent eavesdropping.
• Sensitive personal data (like your birth details or account info) is stored securely on our servers or cloud databases with appropriate access controls. We use a robust web framework (Ruby on Rails) known for security, and we apply regular security updates.
• Passwords are hashed and salted (we never store plain-text passwords), and we follow standard procedures to secure authentication.
• Our staff is trained on data protection, and only authorized personnel or contractors who need to process your data for the purposes described have access to it.
• We periodically review our security measures and protocols. In the unfortunate event of a data breach that affects your personal data, we will notify you and the appropriate authorities as required by law.

Please understand that no system can be 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You also play a role in security: keep your account credentials confidential and use a unique, strong password for Mirror Astrology.

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with the Service. Specifically:

• Account Data & Birth Details: We retain the personal information you provide (account info, birth data, chat history) while your account remains open. If you remain a user, this allows you to return and see your past chats and not have to re-enter birth data each time.
• Inactive Accounts: If you stop using Mirror Astrology, we generally will keep your data for up to 5 years from your last interaction. We retain data for this period to accommodate users who return and to use past data for improving our AI and analytics. After 5 years of inactivity, we may delete or anonymize your personal data from our active systems. (Note: backup archives might retain some data longer, but we will isolate and secure them.)
• Chat Logs for Improvement: Copies of chat logs or analytical data derived from them might be kept (with identifying information minimized) for up to 5 years as well, for purposes of improving our algorithms and understanding user needs. After this period, or sooner if the data is no longer needed, we purge or anonymize such data.
• Legal Requirements: In certain cases, we might need to retain data longer if required by law (for example, records of purchases for financial/tax audit purposes, or information relevant to a dispute). We will only keep what is necessary for compliance.

When the retention period ends, or upon verified request from you to delete personal data (see below), we will securely delete or anonymize your information so it can no longer be associated with you.

User Data Rights

You have rights and choices regarding your personal data with us, similar to those provided by laws like the GDPR (General Data Protection Regulation) in the EU and the CCPA (California Consumer Privacy Act) in California. We extend these rights to all our users, regardless of location, as a commitment to transparency and control. These rights include:

• Access and Portability: You may request a copy of the personal data we hold about you. We can provide this in a common electronic format. For example, you can request an export of your account information and chat history.
• Correction: If any personal info we have is incorrect or outdated (e.g., you got your birth time wrong or changed your email), you can update it in your account settings or ask us to correct it.
• Deletion (Right to be Forgotten): You can request that we delete your personal data. You can do this by deleting your account through the account settings (if available) or by contacting us at [email protected]. Upon such request, we will delete or anonymize the personal information we have about you, except for information we are required to keep by law or for legitimate business purposes (like completing an ongoing transaction or fulfilling an accounting requirement). Note that deletion is irreversible – if you request deletion and later wish to use Mirror Astrology again, you will need to create a new account and your previous data (including chat history) will not be available.
• Objection or Restriction: You can object to certain data processing (for instance, if you don't want your data used for analytics or improvement purposes) or request that we limit processing. Where applicable, we will comply, though this may mean we have to deactivate your account if we cannot fulfill the request in any other way.
• Withdrawal of Consent: If we rely on your consent for any specific data usage (for example, receiving promotional emails), you have the right to withdraw that consent at any time. This will not affect any processing already done but will stop the future use of your data in that way.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests (for example, by confirming you have access to the email associated with the account) to protect against unauthorized requests. We will respond to your request within a reasonable timeframe, generally within 30 days.

Please note that while we strive to honor all requests, some rights may be subject to limitations. For example, we cannot provide data we don't have or delete data we are legally required to keep. If we cannot fulfill a request fully, we will explain the reason to you.

7. Third-Party Services and Links

Mirror Astrology integrates with or may contain links to third-party services that are not operated by us. This includes, for example, our use of Stripe for payments and analytics/logging services like PostHog, as described above. It may also include links on our site to external content (such as an astrology blog, or social media pages).

When you interact with a third-party service through our Service, those third-party terms and privacy policies apply in addition to our Terms. For instance, when making a payment, you are also subject to Stripe's terms; when using our mobile app downloaded via the Apple App Store or Google Play, the respective store's terms may apply to you as well.

Key points regarding third parties:

• Stripe: All transactions are processed by Stripe. You authorize us to share necessary billing information with Stripe to carry out payments, refunds, or subscription management. We are not responsible for any errors or security incidents on Stripe's side, but we choose reputable processors and will assist in resolving payment issues as possible.
• Analytics and Logging: We share certain data with analytics providers (like PostHog) to understand service usage. These providers act on our behalf and are obligated to protect your data. We do not permit them to use your data for their own purposes.
• No Endorsement: If our Service contains links to third-party websites or services, these links are provided for convenience or reference only. We do not control and are not responsible for the content, policies, or practices of any third-party website or service. Accessing any third-party content is at your own risk, and you should review the terms and privacy policy of that third-party site.
• Third-Party Login: If in the future we offer log-in via third-party OAuth (like “Sign in with Google/Facebook”), using that feature may share certain information from your third-party account with us (such as your name and email). Any such use will be clearly explained, and you can always choose to use our direct sign-up instead.

While we carefully select our partners and integrations, we cannot guarantee the ongoing availability or suitability of any third-party service. We may replace or remove third-party integrations as needed. However, regardless of changes, we will continue to protect your data according to our commitments.

If you have any issues arising from a third-party integration (like a billing dispute with Stripe or a concern with analytics data), please contact us and we will help to the best of our ability to resolve the matter.

8. Intellectual Property

Our Content

All content and materials available on Mirror Astrology, including but not limited to text, graphics, logos, button icons, images, software code, algorithms, AI models, and compilations of data (collectively, the **Site Content**), are the property of Heaven on Earth Maui LLC or its content suppliers and are protected by intellectual property laws (such as copyright, trademark, and trade secret laws).

• Mirror Astrology and associated logos or designs are trademarks/service marks of the Company. You may not use our name or logos in any manner likely to cause confusion about ownership or source, without our express written consent.
• The arrangement and layout of the Service, the underlying software, and the AI that generates astrology readings are proprietary to us. Copying, reverse-engineering, or creating derivative works based on our Service (aside from any open-source components we use, which remain under their own licenses) is not allowed.

License to Use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use Mirror Astrology and the Site Content for your personal, non-commercial use, and in compliance with these Terms. This means you can use the astrology chats and read reports for yourself, download or print your personal astrology reports for your own reference, etc. You agree not to exploit the Service or content for any commercial purpose (for example, you should not resell our readings or distribute our content on your own platform without permission).

Except for the rights explicitly granted to you in these Terms, we reserve all other rights in and to the Service and Site Content. No portion of the Service may be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without our express prior written consent.

User Content

As outlined in Section 4, you retain ownership of content you provide (your personal data and what you type in chats), but you give us the rights necessary to use it for operating the Service. We do not claim any ownership over your astrological details themselves – those facts (like your birthdate) are yours. However, any new content that our Service generates (AI-generated astrology interpretations, reports, or chats) are considered part of the Service's content. We grant you a license to use those generated results for personal use, but we (or our licensors) retain ownership of the underlying generative system and any creative elements of the output.

In short, you're welcome to save, print, or share your astrology report or chat excerpts for personal purposes (for example, sharing an insight with a friend). Just remember that the Service's outputs are for your personal use and are not to be presented as your own work or resold.

If you provide us with feedback or suggestions about the Service (**Feedback**), we may use such feedback without obligation to you. Feedback can help us improve the product, and you agree that we may use it freely and you won't seek any compensation for it.

9. Disclaimers of Warranties

Mirror Astrology aims to provide helpful astrological insights and a smooth user experience, but there are important disclaimers we need to make:

“As-Is” Service: The Service is provided on an **as is** and **as available** basis. While we strive for high availability and accuracy, we cannot guarantee that Mirror Astrology will be uninterrupted, error-free, or perfectly secure. Use of the Service is at your own risk. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the results you obtain from the Service (such as the astrological readings or advice) will be accurate, reliable, or meet your expectations. Astrology, by its nature, is interpretative and subjective, and the AI may not always be perfect or produce results that resonate with you.

Entertainment and Informational Purposes: All astrology readings, interpretations, and advice provided by our AI or any content on Mirror Astrology are intended for entertainment and personal-growth purposes. No information provided by Mirror Astrology is intended as a substitute for professional advice. This means you should not treat any reading or chat response as professional counseling, medical, legal, financial, or psychological advice. If you have important decisions to make or problems requiring professional assistance, you should consult a qualified professional. We want to help you reflect and find guidance, but ultimately you are responsible for any actions you take based on the content from our Service.

No Guarantee of Outcomes: We make no guarantee that using our Service will lead to any particular outcome in your life. Personal growth and transformation are deeply individual processes. While some users may find our astrology insights very meaningful, others may not. The effectiveness of the Service can vary greatly from person to person. Any testimonials or examples of results (if we share them) are not guarantees that you will experience the same.

Technology Limitations: The AI system we use is a sophisticated technology, but it has limitations. It might occasionally produce responses that are irrelevant, inconsistent, or that seem human-like but contain errors. We continuously improve the AI, but you acknowledge there may be mistakes or things you find inaccurate or inappropriate. If you encounter a response that is offensive or seems incorrect, please disregard it and feel free to let us know so we can make improvements.

Availability: We strive to keep Mirror Astrology up and running at all times, but we do not guarantee 100% uptime. There may be maintenance periods, technical issues, or factors outside our control (like internet outages or force majeure events) that temporarily disrupt the Service. We will do our best to inform you of planned downtime (maintenance) and to restore service quickly in case of unplanned outages.

No Warranty on Third-Party Offerings: Any third-party services, content, or links (as discussed in Section 7) are not under our control. We make no warranties regarding any third-party services, and we are not responsible for failures or harm caused by them. For example, we cannot guarantee Stripe's payment services or an external content link's availability or security.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not fully apply to you. In such cases, these disclaimers will apply to the greatest extent permitted by applicable law.

10. Limitation of Liability

To the maximum extent permitted by law, in no event will Heaven on Earth Maui LLC (Mirror Astrology) or its owners, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of (or inability to use) the Service. This includes, but is not limited to, damages for personal injury, emotional distress, lost profits, lost data, business interruption, or any other commercial or personal damages or losses, even if we have been advised of the possibility of such damages.

In particular, you agree that we are not liable for any damages resulting from:

• Reliance on any astrology reading or AI-generated content obtained through Mirror Astrology. (Always use your own judgment and common sense.)
• Any interruption, errors, or omissions in the Service.
• Unauthorized access to or alteration of your data or content due to your own actions or failure to safeguard your account.
• Events outside our reasonable control, such as internet failures, software bugs in underlying platforms, or acts of nature.

Cap on Liability: To the extent that any liability is not legally excludable, our aggregate liability to you for all claims arising from your use of the Service will not exceed the total amount you have paid us in the last three (3) months (if you have paid for any service) or USD $100, whichever is greater. If you have not made any payments to us (for example, if you use only the free service), then our total liability to you for any cause whatsoever is limited to USD $100.

This limitation of liability applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or any other legal theory.

Exceptions: Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the smallest amount permitted by law. We do not seek to exclude liability for gross negligence, intentional misconduct, or any liability that cannot be excluded under applicable law (for example, certain statutory warranties that may apply to consumers, or liability for personal injury caused by products in some jurisdictions).

You acknowledge and agree that the above limitations are fundamental elements of this agreement, and without them, the terms and pricing of the Service would be different.

11. Indemnification

You agree to indemnify, defend, and hold harmless Heaven on Earth Maui LLC (and its officers, directors, employees, contractors, and agents) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees and costs) that arise out of or relate to:

• Your use of the Mirror Astrology Service, including any content you submit or actions you take.
• Your violation of these Terms or any law or regulation.
• Your infringement of any rights of a third party (for example, if you input content in the chat that belongs to someone else and it leads to a dispute, or if you misuse someone's personal data).
• Any misrepresentation made by you.

We reserve the right to handle our legal defense as we see fit, including choosing our counsel, and you agree to cooperate in the defense of any claim. You may not settle any claim covered by this indemnity without our prior written approval, unless it unconditionally releases us of all liability.

This means that if a third party sues us or raises a claim against us because of something you did (or failed to do) in violation of these Terms, you will be responsible for any costs or damages we incur as a result, to the fullest extent permitted by law.

12. Dispute Resolution and Arbitration

We encourage you to contact us first at [email protected] if you have any issues or disputes with Mirror Astrology. We will try our best to resolve the matter informally and amicably. However, if we cannot reach a resolution, the following terms apply to legal disputes.

Arbitration Agreement

By using the Service, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of Mirror Astrology shall be resolved through binding arbitration, and not in court, except for the exceptions described below. “Dispute” includes any disagreement, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

This arbitration agreement is intended to be broadly interpreted. You acknowledge and agree that you and the Company are each waiving the right to a trial by jury and the right to participate in a class or representative action. Individual Arbitration Only: All disputes will be resolved on an individual basis, and not as part of any class, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of multiple parties.

Arbitration Procedures

The arbitration will be administered by a neutral arbitration organization, such as the American Arbitration Association (AAA), under its rules for consumer disputes (the “Rules”). If AAA is not available or by agreement of both parties, we may select a comparable arbitration provider. You may begin an arbitration by sending a written notice to our mailing address (listed at the top of these Terms) requesting arbitration and describing your claim. We will work with you to select a mutually acceptable arbitrator.

Arbitration Location and Process: You may choose for the arbitration to be conducted by telephone, based on written submissions, or in person in the State of Delaware or another location mutually agreed upon. The arbitration shall be conducted in English. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected in accordance with the applicable Rules. The arbitrator must follow these Terms and can award the same damages and relief as a court (including attorneys' fees if allowed by law), except that the arbitrator may not award relief on a class or other non-individual basis.

Arbitration Costs: Each party will be responsible for their own attorneys' fees. Arbitration filing fees and arbitrator's fees will be split as provided in the applicable Rules, though the arbitrator can reallocate costs if he or she determines a claim was frivolous or brought in bad faith. However, if you are unable to afford the arbitration costs, we will consider a request to cover a portion of your fees, as appropriate or required by the Rules to ensure the arbitration is accessible.

Confidentiality: Any arbitration proceedings, and any information revealed in the course of the arbitration, shall be kept confidential by both parties, except as required to enforce the arbitration award or as required by law.

Exceptions to Arbitration

The only exceptions to the requirement to arbitrate are as follows:

• Small Claims: Either you or the Company may bring individual claims in a local small claims court instead of arbitration, as long as the action remains in that court and is on an individual (non-class, non-representative) basis.
• Injunctive Relief: Either party may seek emergency interim or injunctive relief (for example, a court order to stop intellectual property infringement or to preserve the status quo) in a court of law before or during the arbitration, if necessary to prevent immediate and irreparable harm. After the arbitrator has been appointed, the arbitrator shall have the authority to continue, modify, or dissolve such interim relief.
• Opt-Out: You have the right to opt out of arbitration within 30 days of first agreeing to these Terms. If you do not wish to be bound by this arbitration clause, you must send a written notice to our mailing address, attn: Legal Department, with your name, the email associated with your account, and a statement that you wish to opt out of the arbitration agreement. Opting out of arbitration will not affect any other part of these Terms. If you opt out, you retain your right to sue in court and to a jury trial, but you do not have the right to participate in a class action against us (that waiver still applies).

If any portion of this arbitration section is found unenforceable (other than the class action waiver, which if found unenforceable means arbitration cannot be enforced), then that portion shall be severed and the remainder of the arbitration clause shall still apply. If the class action waiver is found unenforceable, then the entire arbitration provision shall be null and void, and disputes will be resolved in court.

Governing Law

These Terms and any dispute arising out of or related to them or the Service will be governed by the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. This means that Delaware law will be used to interpret these Terms and any issues that come up, even if you live in a different state or country.

However, the Federal Arbitration Act (9 U.S.C. §§ 1-16) governs the interpretation and enforcement of the above arbitration provisions and class action waiver. If for any reason a dispute is not subject to arbitration, you and the Company agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for resolution. You also agree to waive any jurisdictional or venue objections to such courts, including the argument that the forum is inconvenient.

If you are a consumer residing outside the U.S., you may also have rights under your local consumer protection law, and nothing in these Terms is intended to limit any rights you have that cannot be limited by law.

13. Termination

You may stop using Mirror Astrology at any time and close your account if you wish. Similarly, we reserve the right to suspend or terminate your access if necessary.

By You: If you wish to delete your account, you can do so through the account settings (if the functionality is provided) or by contacting us at [email protected] with your request. Upon confirmation, we will deactivate your account and delete or anonymize your personal data as described in the Data Retention section. Note that terminating your account will result in losing access to any personalized content or history associated with that account, and you will lose any remaining subscription access (if any) at that time unless otherwise agreed by us.

By Us: We may suspend or terminate your access to the Service (or switch your account to a free tier, if you are on a subscription) for any of the following reasons:

• You breach any of these Terms or our policies (for example, if you misuse the Service, engage in prohibited conduct, or fail to pay for a subscription).
• We are required to do so to comply with a legal requirement or court order.
• We suspect fraud or unauthorized activity on your account.
• You haven't logged in or shown activity for an extended period (typically years). In such case, we might treat your account as inactive and remove it as part of routine cleanup, but we will attempt to notify you at the email on file before deletion.
• We decide to discontinue the Service or a portion of it. If we shut down Mirror Astrology entirely, we will provide advance notice via the Service or email where feasible so you can download your data or finish any paid subscription period.

If we terminate your account due to a breach of the Terms or misconduct, we may do so immediately and without prior notice. In serious cases (like abuse or criminal activity), we may also ban you from re-registering.

Termination of your access or account will not waive or affect any rights or remedies which either you or we may have accrued up to the date of termination, including our right to recover any fees owed or your obligation to uphold the confidentiality and intellectual property provisions of these Terms. Sections of these Terms which by their nature should survive termination (such as indemnification, limitation of liability, dispute resolution, etc.) will continue to apply even after your relationship with us ends.

14. Changes to These Terms

We may update or modify these Terms from time to time as our business, technology, or legal requirements evolve. If we make a material change (a significant modification that affects your rights or obligations), we will notify you by email (to the address associated with your account) or by posting a prominent notice on our website or within the app prior to the change becoming effective. The notice will designate a reasonable advance notice period before the new terms take effect, so you have time to review.

For non-material updates (such as clarifications or typographical corrections) or updates that do not negatively affect user rights, we may not provide advance notice, but we will always update the “Effective Date” at the top of the Terms to reflect when the last changes occurred.

Your Continued Use: By continuing to use Mirror Astrology after updates to the Terms become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Service and, if applicable, cancel your subscription and delete your account before the changes apply. We will remind you of this in any change notice. We encourage you to periodically review these Terms to stay informed of your rights and obligations.

If you have any questions or concerns about the changes, please contact us — we value user feedback and will clarify any provisions as needed.

15. Miscellaneous

Entire Agreement: These Terms (along with any referenced documents like the Privacy Policy and any subscription terms you agreed to at purchase) constitute the entire agreement between you and Heaven on Earth Maui LLC regarding Mirror Astrology. They supersede all prior understandings or agreements (whether oral or written) regarding the Service. Any additional or different terms you seek to impose (for example, in correspondence) have no effect unless expressly agreed to in writing by an authorized representative of the Company.

Severability: If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms will remain in full force and effect. (For example, if a court says a particular limitation of liability is not allowed, the rest of the limitations and Terms still apply.)

No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us. Similarly, if you breach these Terms and we do not take immediate action, we are not giving up any rights to act in the future or in any similar situations.

Assignment: You may not assign or transfer these Terms or your rights or obligations under them, in whole or in part, to any other person or entity without our prior written consent. Any attempt to do so without consent will be null and void. We may transfer or assign our rights and obligations under these Terms (for example, in the event of a merger, acquisition, or sale of assets) provided that your rights are not materially impacted. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

No Agency: Using our Service does not make you an employee, agent, partner, or legal representative of Heaven on Earth Maui LLC. Both you and we are independent parties; you are using a service we provide. These Terms do not create a joint venture, partnership, or franchise relationship either.

Headings: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect. They are meant to make reading easier, but the full text of each section governs.

Force Majeure: We are not liable for any failure or delay in our performance of these Terms (including providing access to the Service) due to events beyond our reasonable control, such as natural disasters, war, acts of terrorism, civil disturbances, strikes, fires, epidemics or pandemics, governmental actions, power outages, or internet/service provider failures. We will do our best to resume service as soon as practicable after such an event.

16. Contact Information

We are always here to help and answer any questions about these Terms or the Service. For any inquiries, concerns, or legal notices, please contact us using the information below:

Product Name: Mirror Astrology
Company: Heaven on Earth Maui LLC
Email: [email protected]
Mailing Address: 1135 Makawao Ave STE 103 PMB 185, Makawao, HI 96768, USA

When contacting us in writing (by email or mail), please include any relevant information that will help us assist you, such as your username or the email associated with your account, and a clear description of your question or issue. We will do our best to respond promptly.

---

Thank you for reading our Terms of Service. We appreciate you taking the time to understand the legal aspects of using Mirror Astrology. We value your trust and aim to provide a service that honors your privacy, security, and personal journey. By using Mirror Astrology, you agree to these Terms, and we sincerely hope you enjoy the experience and find value in our astrology insights. If you have any questions or feedback, please reach out – we're listening and continuously striving to improve.